Terms Of Service
Terms Of Service

All services provided by XnetCloud. ("XnetCloud.") may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any United States federal, state or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless XnetCloud. from any claims resulting from the use of service which damages the subscriber or any other party.


Prohibited are sites that promote any illegal activity or present content that may be damaging to XnetCloud.' servers, or any other server on the Internet. Links to such materials are also prohibited.


Examples of unacceptable content or links:

pirated software, hacker programs or archives, Warez sites, mailing script (unless otherwise stated)


NOTICE: IF YOUR ACCOUNT IS FOUND TO CONTAIN ILLEGAL ACTIVITY, ILLEGAL MP3 FILES, PIRATED SOFTWARE, HACKER PROGRAMS, WAREZ PROGRAMS, OR ANY OTHER ILLEGAL FILES, YOUR ACCOUNT WILL BE TERMINATED IMMEDIATELY, WITHOUT NOTICE, AND A $50.00 CANCELLATION FEE WILL APPLY. ADDITIONALLY, XnetCloud. WILL NOTIFY THE PROPER AUTHORITIES OF YOUR ACTIONS.


Traffic Usage


All account plans come with a predetermined amount of traffic allowance. We monitor all accounts and bill $1.00 for each gig of traffic exceeded. (+1GB = 1$)


IRC, VPN


We currently do not allow IRC or IRC bots and VPN to be operated on our servers.


Server Abuse


Any attempt to undermine or cause harm to a server or customer of XnetCloud. is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.


Refusal of Service


We reserve the right to refuse, cancel or suspend service, at our sole discretion. All sub-networks, distributive hosting sites and dedicated servers of XnetCloud. must adhere to the above policies, with the exception of system resources in respect to dedicated servers.


Orders


Orders placed via Proxy/VPN/Anonymizer/Remote Server services will be denied. All orders are fraud checked and verified by our staff. Service delivery guarantees based on time from complete and verified payment.


Billing


By the Account Activation Date of each month, XnetCloud. shall either:

(1) debit the client's credit card (when such information has been provided by the client); or

(2) deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. When an invoice is delivered to the client, payment shall be remitted to XnetCloud. by no later than the specified payment due date. XnetCloud. shall be entitled to immediately terminate this agreement for client's failure to make timely payments. You will be provided with an invoice on a monthly basis. All credit cards are billed automatically on a monthly basis. It is the client's responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, we will send an e-mail notification, at which point we will need to be provided with another credit card account number within 24 hours. If we do not receive a response within 24 hours, the account, and all accounts under that account plan, will be suspended.


Service Fees


Certain services carry a setup fee charged by XnetCloud. to client, which must be paid by client in order to have use of said services. If client terminates this agreement, client shall be responsible for any and all outstanding fees owed to XnetCloud. and agrees to pay any and all fees incurred by client. Because the services are provided on a monthly basis, the client will be responsible for service fees incurred each month, regardless of when client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded.


Money back guarantee & refund policy


We offer a 30 day money back guarantee for Web Hosting services and a 7 day money back guarantee for Virtual Server services.

Shared Hosting : XnetCloud offers a thirty (30) day money- back guarantee for XnetCloud's managed shared, and reseller hosting services only. This money-back guarantee only applies to fees paid for hosting services and does not apply to administrative fees, install fees for custom software or other setup fees, or to any fees for any other additional services. The fee for the days you use the service is deducted and the remaining fee is refunded.

VPS : XnetCloud offers (7) day money back guarantee for VPS (Virtual Server) services . This money-back guarantee only applies to fees paid for VPS (Virtual Server) and does not apply to administrative fees, install fees for custom software (cpanel, plesk, cloudlinux) or other setup fees, or to any fees for any other additional services. The fee for the days you use the service is deducted and the remaining fee is refunded.

Dedicated Server : There are no refunds on dedicated servers



Account Deactivations


Any account deactivated due to non-payment will require a reactivation fee of $4.90 prior to reactivation.


Cancellation Refunds


We DO NOT refund partial monthly fees to accounts. We require 30 days (VPS or Dedicated Server : 7 Days) notice for a cancellation.


Refusal of Service


We reserve the right to refuse, cancel or suspend service, at our sole discretion.


Limitation of Liability


XnetCloud. shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from XnetCloud. ' servers going off-line or being unavailable for any reason whatsoever. Furthermore, XnetCloud. shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of XnetCloud. ' servers. All damages shall be limited to the immediate termination of service.


Violations


Violations of these Acceptable Use Policies should be referred to [email protected] All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.


Disclaimer


XnetCloud. cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by XnetCloud. are resold. Thus, certain equipment, routing, software and programming used by XnetCloud. are not directly owned or written by XnetCloud.. Moreover, XnetCloud. holds no responsibility for the use of our clients' accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as XnetCloud. sees fit.


Account Activation


By activating your account with XnetCloud., you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.



NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.

Server Uptime Guarantee


XnetCloud. guarantees 99.9% service (http, ftp, pop, imap, smtp) uptime on all hosting plans. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime.



XnetCloud. reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.

Why Should You Choose Us?
Because you will experience superior service quality of my 25 years of experience.
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25 YEARS EXPERIENCE
Our team, which adopts the highest quality service as a principle with our experience and know-how that surpasses the quarter century, always keeps the standards high.
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HIGH INFRASTRUCTURE QUALITY
High line quality always has the best uptime rate with world class data center service.
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TECHNOLOGICAL SUPPORT
Our immediate technical support team is always there for you in the most difficult situations.
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100% CUSTOMER SATISFACTION
We know very well that the most basic factor that enables us to grow is customer satisfaction. The happiness of our customers who keep our motivation high.